Support

McCulloch Steam is committed to providing the highest quality consumer service. We want you to be completely satisfied with your purchase. Many questions can be answered in our Support section below, or if you have any questions or concerns about your McCulloch Steam product you may contact us via any of these resources >>

Phone & Chat Support Hours:

M-F 8:30a.m. - 5:00p.m.(CST)
800.711.6617

McCulloch Steam
415 E. 13th Street
Andover, KS 67002
ConsumerService@McCullochSteam.com

Frequently Asked Questions

GENERAL OPERATION AND MAINTENANCE

Why use Steam Products for cleaning?
A natural and healthy cleaning method, steam cleaning allows you to remove hard to see bacteria and dirt, without the use of harmful chemicals. Steam products provide a cleaning method safe to have around children and animals.

The steam coming out of the unit feels cool, not hot. Why?
When water reaches the temperature of 212 degrees, your unit will produce steam. At the moment the steam hits the air, it turns back into water and cools.

Can chemicals be used in my steam cleaner?
No, the McCulloch steam cleaners are designed to emit a pure vapor, free of chemicals. By adding a chemical you may damage the steaming mechanism.

Is the use of distilled water necessary?
Although we recommend using distilled water, you may use tap water depending on the hardness of your water. Hard water will cause your steamer to collect mineral deposits which could shorten the life of your unit.

When I first started using the steamer, water came out. Why?
It is normal for some water to dispense from the unit when initially being used. As the unit is heating up, condensation builds up in the nozzle or the hose. When you use it for the first time, water may be dispensed but will turn into steam momentarily.

Which units have a boiler and what are the safety features?
The units we make that have a boiler-style heating system are the MC1230, MC1275, MC1375 and MC1385.  The heating element in the boiler is controlled by a thermostat. The thermostat will turn off power to the heating element once the temperature to create steam has been reached and turns it back on automatically as needed to maintain normal operation. If the thermostat were to fail, there is a fuse that will completely cut power to the unit preventing it to overheat. Also, the boiler cap has an overpressure device built in so if the boiler should become over pressurized it will allow pressure to release.

FLOOR CARE

How often do I need to replace my mop pads?
If you notice that your steamer is leaving behind excess water or your unit becomes difficult to push, place a new pad on your machine.

How do I steam carpets?
These units are meant to spot clean carpets only. They do not extract water from the carpet and are not meant to be whole room carpet cleaners.

How do I wash and dry my Microfiber Mop Pads?
Mop Pads can be machine washed in warm water on delicate cycle. Use only liquid detergents. Do not use bleach or fabric softeners. Do not wash with other items especially cotton or cotton blended materials. Air drying is recommended, but can be dried in dryer on a low heat setting. Do not dry with other items especially cotton or cotton blended materials.

CANISTER STEAM CLEANERS

Is this a carpet extractor or shampooer?
No. This machine does not dispense water or detergent. It uses steam to sanitize, refresh and deodorize your carpets while debris is suctioned off of your floor by the vacuum. Your steamer is used for spot cleaning only.

When I went to use the unit, water came out. Why?
It is normal for some water to dispense from the unit when initially being used. As the unit is heating up, condensation builds up in the nozzle and when you use it for the first time, water may be dispensed but will turn to steam momentarily.

Why is water left behind after using my steam cleaner?
While using your steamer, the steam nozzle should be close to the surface that you are cleaning. This will break down and blast away messes on the surface. Water being left behind is normal as the steam cools and condensation occurs. This moisture can be easily wiped away.

As soon as I push the steam trigger, the pressure drops from 58 psi to 29 psi. Why?
Your steamer will build up pressure to 58 psi (4 BAR). Once you press the steam trigger, the pressure will be released and it will drop down to approximately 29 psi (2 BAR). This is normal operating condition. Once trigger has been released and steam stops, the unit will build pressure back to 58 psi.