Support

McCulloch Steam is committed to providing the highest quality consumer service. We want you to be completely satisfied with your purchase. Many questions can be answered in our Support section below, or if you have any questions or concerns about your McCulloch Steam product you may contact us via any of these resources >>

Phone & Chat Support Hours:

M-F 8:30a.m. - 5:00p.m.(CST)
800.711.6617

McCulloch Steam
415 E. 13th Street
Andover, KS 67002
ConsumerService@McCullochSteam.com

MC1245 Rotary Handheld Steam Cleaner

1 year limited warranty

Troubleshooting

(use in conjunction with Owner's Manual)

mc1245Chart

Tips and Recommendations


Proper Storage

Preparing your Rotary Action Steam Cleaner for storage is quick and simple. When you have finished your steaming tasks, follow the steps listed below:

  1. Unplug power cord from electrical outlet.
  2. Allow unit to completely cool.
  3. Remove any attachments from unit.
  4. Remove Water Tank Cap and drain any remaining water from Water Tank.
  5. Store all attachments safely away, preferably near Rotary Action Steam Cleaner.
  6. Store Rotary Action Steam Cleaner in a cool, dry location.

General Tips
  1. Once the unit is ready for use, the light will turn solid and default to medium (II) Steam Level.
  2. Press the Rotary Action Power Button to power on/off the rotary action.
  3. The Rotary direction changes each time the Rotary Button is powered "on". This will help prolong the life of the brush. The rotary action can be used without steam.
  4. Press the Steam Level Selector to control the level of steam low (I), medium (II) or high (III).
  5. Wipe steamed areas with a clean cloth to remove loosened dirt and grime.
  6. If the unit is heated, but does not produce steam, the water feed pick-up ball may not be in the water. Shake the unit vigorously until pick-up ball is dislodged.
Mineral Build-Up

A common problem with steam appliances is mineral build-up caused by high mineral content in many municipal water supplies. The Water Treatment Cartridge will remove most of the minerals from tap water but the best way to avoid this is to use de-mineralized or distilled water in unit. If you are unable to use de-mineralized or distilled water, we recommend you use this procedure below monthly to help avoid mineral build-up:

NOTE: Perform this procedure below before you replace the Water Treatment Cartridge.  Running vinegar through the Water Treatment Cartridge will reduce the effectiveness of the Water Treatment Cartridge.

  1. Unplug power cord from electrical outlet.
  2. Allow unit to completely cool.
  3. Remove all accessories from unit.
  4. Unscrew Steam Outlet Tip from the Attachment Collar. Remove any debris from Steam Outlet Tip by using a paper clip. Rinse with water to ensure blockage is gone. Set Steam Outlet Tip aside.
  5. Remove Water Tank Cap and drain any remaining water from Water Tank into sink or tub.
  6. Using a measuring cup, measure 8 oz. (236 ml) of distilled vinegar.
  7. Using the Funnel, slowly pour vinegar into Water Tank and replace Water Tank Cap.
  8. Plug power cord into an electrical outlet and allow unit to heat up.
  9. Set Steam Level Selector to high (III).
  10. Hold down Steam Trigger to spray vinegar into a sink or tub. Continue to hold down Steam Trigger until Water Tank is completely drained (approximately 8 minutes).
  11. Unplug power cord from electrical outlet.
  12. Using the Funnel, fill Water Tank with fresh water and replace Water Tank Cap.
  13. Plug power cord into an electrical outlet and allow unit to heat up.
  14. Hold down Steam Trigger to spray water into a sink or tub. Continue to hold down Steam Trigger until Water Tank is completely drained (approximately 8 minutes).
  15. This will flush out any remaining vinegar solution in unit. Repeat steps 11-14 until vinegar odor dissipates.
  16. Reinstall Steam Outlet Tip
  17. Dispose of old Water Treatment Cartridge and replace with new one.